The questions are always the same ones: are you open, do you cover my area, how much is it, can you do it this week. Answering them is not the job — but not answering them loses the job.
What it handles
- The repeated questions. Hours, location, what you do and do not do, what you charge where you publish it.
- Coverage. Whether you serve their area, from what you have written down rather than a guess.
- Enquiries. Takes a name and a number, asks the one or two things you always have to ask, and writes it to your CRM or your inbox.
- Quote requests. Gathers the details you need to price the job, so the call you make back is a useful one.
- Handover. Anything that needs you, reaches you — with the whole conversation, not a notification.
Where the answers come from
Your own website, read once and re-read when it changes, plus anything you upload. Nothing is invented: if the answer is not in what it has read, it says so and offers to get you.
That is the part worth spending an afternoon on. The twenty questions you answer every week, written down properly, are worth more than any setting in the product — and they are the one piece of work nobody can do for you.
On every channel you already use
WhatsApp is where most of this happens for most small businesses, and it is where Thredo works best. Instagram DMs and comments, Messenger, Telegram, email and your own website too, all landing in one inbox rather than five.
What it will not do
It will not pretend to be you. It hands over as soon as someone asks for a person, and it says it does not know rather than filling the gap.
It will not quote a price you have not published. If your pricing depends on seeing the job, it says that and takes the details instead — which is the honest answer and usually the one that gets the call.
And it will not fix a business with nothing written down. An agent is only as good as what it has been given to read.
Questions
Do I need a website for this to work?
It helps, because the website is the fastest way to give the agent something to read. If you do not have one, you can upload a document or type the answers in directly.
Will it answer on WhatsApp?
Yes, and that is where most small businesses get the value. Instagram DMs and comments, Messenger, Telegram, email and web chat all work too, and everything lands in one shared inbox.
What happens when it cannot answer?
It says so plainly and hands over to you, with the whole conversation attached. It is instructed never to guess at a price, an availability or a policy it has not been given.
How long does setup take?
The agent itself is a few minutes — it reads your website and builds from that. Getting the answers right takes longer, and that is the part worth the time.