Email channel

Forward your support inbox.

Thredo gives each agent its own address. Forward your support mail to it and replies go out from your domain.

Email · Northbay Supply CoThursday, 21:14

I ordered on the 3rd and still have not had a dispatch note. Order 4821.

Aisha Bello · 21:14

It left Bristol today and is due Friday — tracking is on its way to this address now.

Thredo · 4 seconds later

Nobody on the team touched this conversation.Product screenshot

What it does on Email

Answers routine mail

Delivery, stock, returns, opening hours.

Keeps your address

Replies come from your domain, not ours.

Looks up orders

Order number in the mail, real answer back.

Captures leads

Enquiries synced to your CRM.

Escalates to you

Anything it should not answer alone.

Worth knowing

Live the same afternoon

No approval, no verification. Set one forwarding rule.

One thread per person

The same customer on WhatsApp is the same conversation.

You see everything

Every mail it answers appears in your inbox as it happens.

Start with 50 messages free.

No card, no trial timer. Set it up this afternoon.

Start free — 50 messages, no card