Email channel
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Thredo gives each agent its own address. Forward your support mail to it and replies go out from your domain.
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Northbay Supply Co · Email Aisha Bello · 21:14I ordered on the 3rd and still have not had a dispatch note. Order 4821.
Thredo · 4 seconds laterIt left Bristol today and is due Friday — tracking is on its way to this address now.
Nobody on the team touched this conversation.Thursday, 21:14
On Email
What it does on Email.
Answers routine mail
Delivery, stock, returns, opening hours.
Keeps your address
Replies come from your domain, not ours.
Looks up orders
Order number in the mail, real answer back.
Captures leads
Enquiries synced to your CRM.
Escalates to you
Anything it should not answer alone.
Worth knowing
Worth knowing.
Live the same afternoon
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One thread per person
The same customer on WhatsApp is the same conversation.
You see everything
Every mail it answers appears in your inbox as it happens.
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50 messages free. No card.