Pricing
Pay for answers, not seats.
Every plan includes all six channels, every ability and unlimited teammates in the inbox. You pay for the replies your agent sends, and nothing else.
Free
Enough to watch it answer a real week.
- 1 agent, 1 channel
- Knowledge base up to 50 entries
- Unlimited teammates in the inbox
- Email support
Starter
One person, two channels, the basics working.
- Everything in Free, plus
- 2 agents · 2 channels · 1 seat
- Calendar booking and CRM sync
Growth Most popular
Where most teams settle.
- Everything in Starter, plus
- 5 agents · all 6 channels · 3 seats
- Unlimited knowledge base
- A ticket on every escalation
- A weekly digest of what people asked
Scale
Several locations, or real volume.
- Everything in Growth, plus
- Unlimited agents · all 6 channels · 10 seats
- Custom API actions your agent can call
- Multiple locations under one account
- Priority support
Enterprise
A support desk, run by the agent.
- Everything in Scale, plus
- Unlimited agents · unlimited channels · 25 seats
- Every number and page you run, on one inbox
- Onboarding with us, not a help doc
All prices in US dollars. Every account starts with 50 free messages: no trial, no card. Extra seats $9 a month each.
Compare
What's in each plan.
| Feature | Free | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| AI replies a month | 50 total | 1,000 | 5,000 | 10,000 | 20,000 |
| Channels | WhatsApp, Instagram, Messenger, Telegram, web chat, email | ||||
| Abilities | Answer, book, look up orders, capture leads, escalate with history | ||||
| Agents | 1 | 2 | 5 | Unlimited | Unlimited |
| Seats | 1 | 1 | 3 | 10 | 25 |
| Knowledge base | 50 entries | 50 entries | Unlimited | Unlimited | Unlimited |
| Integrations | — | All ten | All ten | All ten, plus custom API | All ten, plus custom API |
| Support | Priority | Priority | |||
The ten: HubSpot, GoHighLevel, Salesforce, Pipedrive, Zoho, Mailchimp, ClickUp, Google Calendar, Reapit, Street.
What counts
Only what Thredo sends for you.
A customer can send eight messages about one order and the agent answers twice. That is two replies, not ten. If your team takes over, those replies are free.
- One reply the agent sends
- 1 message
- An order update, checkout reminder or back in stock message sent on WhatsApp from Thredo’s number
- 20 messages
- A booking it makes for you
- Free
- Anything you reply yourself
- Free
- Reading your website
- Free
- A customer's incoming message
- Free
At 80%
Nothing stops when you hit the limit.
You choose, in advance, which of two things happens. Never a silent failure, never a suspended agent.
You're at 80% with 9 days to go. Pick one and the agent keeps answering.
Add-ons
When a month is busier than usual.
Three things you can bolt on without changing plan. Add them in settings, remove them the same way.
Start with 50 messages, free.
No card, no trial timer. Pay only when it's answering enough to be worth it.