Setup

Live in about ten minutes.

No scripts, no decision trees, no developer. Paste your website, check what it learned, connect a channel, and watch the first few.

Start free See the four steps

Time, honestly

Add your websiteAbout 1 minute

Check what it learnedAbout 2 minutes

Connect a channelAbout 5 minutes

Answering customers~8 minutes

WhatsApp adds Meta's verification wait. Web chat and email are live the same afternoon.

Step 01about 1 minute
Add your website

Paste the URL. Thredo reads your pages and turns them into what the agent knows: prices, services, opening hours, the policies you already wrote once and never want to type again.
- Nothing to write. If it's on your site, it's in the answers.
- Re-reads on a schedule, so a price change on the site is a price change in the answers.
Knowledge baseAdd a source
northbaysupply.comRead it

Reading page 8 of 12…66%
- northbaysupply.com/products6,240
- northbaysupply.com/delivery4,880
- northbaysupply.com/returns1,190
Step 02about 2 minutes
Check what it learned

Every page it read is listed with a character count. Add a PDF or your price list, and remove anything wrong: that 2024 offers page, the old opening hours. What you delete, the agent forgets immediately.
- This is the whole review: read the list, delete two rows, upload one PDF.
- Come back and change it any time without taking the agent offline.
What it learned5 sources · 19,530 of 40,000 characters
- northbaysupply.com/products6,240Remove
- northbaysupply.com/delivery4,880Remove
- Price list 2026.pdf4,110Remove
- northbaysupply.com/offers-2024out of date980Remove
Upload a PDF: a price list, a product sheet, a returns policy.
Step 03about 5 minutes
Connect a channel

WhatsApp goes through Meta's own official flow: you log into Facebook, confirm your business, and we never see your password. For web chat, paste one line into your site's footer. Instagram and Messenger are two clicks through your page.
- Meta verifies your business separately, usually one to three days.
- Web chat and email answer immediately, so nothing waits on Meta.
Channels
- WhatsApp · verifying with MetaPending
- Web chat · answering nowLive
- Instagram · two clicks through your pageConnect
```
<script src="https://api.thredo.ai/widget.js"
  data-agent-id="6a747e477a6d83a6fcb1cd42" defer></script>
```
The one line, for web chat. Or email it to whoever looks after your site.
Step 04ongoing
Watch the first few

Every conversation is visible in your inbox as it happens. Read the first handful over a coffee; if a reply isn't how you'd put it, start typing and you have the thread. The agent pauses that conversation the moment you do.
- If it isn't in a source, the agent says it will check rather than inventing an answer.
- Complaints and refunds come straight to you, with the whole thread attached.
Aisha BelloWhatsApp · Live now

Aisha · 21:14Hi, order #4821 still hasn't arrived. Can you check?

Thredo · 4 seconds laterIt left our Bristol warehouse today and is due Friday. Want the tracking link?

Write a message. Thredo pauses while you type…Take over

Questions

The questions owners actually ask.

Will my WhatsApp number get banned?

No. Thredo runs on the official WhatsApp Business API through Meta Cloud API, on your own number and your own account. We only message people who have opted in, use approved templates outside the 24-hour window, and honour STOP immediately. The rules we work to are Meta’s own WhatsApp Business Messaging Policy.

What happens when it doesn't know the answer?

It says it will check, and passes the conversation to you with the whole history attached. It answers only from the sources you gave it and never invents a price, a time or a policy.

Can I take over a conversation myself?

Any time. Every thread is visible in your inbox as it happens, and the agent pauses the moment you start typing.

How long does WhatsApp approval take?

Meta usually verifies a business in one to three days. Web chat and email are live the same afternoon, so you can start before WhatsApp is approved.

What counts as a message?

Only a reply the agent sends. Bookings it makes, anything you reply yourself, and reading your website are all free.

What happens to my customers' data?

It is never used to train models. You can export or delete everything at any time, and deletion completes within 30 days. The full detail is in our privacy policy.

Something not here? Ask us. A person replies, usually within the hour.

Set it up this afternoon.

Watch the first thread it answers before you trust it with the rest.

Start free Book a demo

50 messages free. No card.