Channels
Everywhere your customers already message you.
One agent, one knowledge base, six channels. A customer who starts on Instagram and continues on WhatsApp is the same conversation, with the same history.
Six channels
Live today, on your own accounts.
Official Business API on your own number. Opt-in, the 24-hour window and STOP handled for you.
1–3 days for Meta approvalto go live
DMs, story replies and comment follow-ups from your business account.
Two clicks through Metato go live
Messenger
Your Facebook Page inbox, including comment replies.
Two clicks through Metato go live
Telegram
Paste a bot token from BotFather. No verification step.
Under a minuteto go live
Web chat
One line of code on your site. Styled to match, locked to your domains.
Same afternoonto go live
Forward your support inbox. Replies go out from your own domain.
Same afternoonto go liveComing soonSMS is on the roadmap and not available yet. We will email you when it is.
One agent, or several
Every agent can use every channel.
Channels are not exclusive. Run one agent for support and another for sales, each with its own number, its own knowledge and its own tone. A specific number, bot or Page routes to one agent — the channel itself is open to all of them.
Example
| Support | WhatsApp · web chat · email |
| Sales | Instagram · web chat |
| After-hours | WhatsApp · Telegram |
Start with 50 messages, free.
No card, no trial timer. Set it up this afternoon.
50 messages free. No card.