DMs, story replies and comment follow-ups, answered in seconds on your own business account. Connected through Meta in two clicks.
Saw your post — do you ship the 20-litre drums to Ireland?
We do — €18 to the Republic, three working days. Want me to check stock?
Product questions, stock, delivery — in the customer’s own words.
Someone reacts to a story and gets a real answer, not a like.
Public comment answered publicly, detail moved to DM.
Name, number and what they want, synced to your CRM.
Complaints and refunds arrive with the whole thread attached.
Connected through Meta’s official flow. Thredo never sees your Instagram password.
If she messages on WhatsApp next week, it is the same conversation — same history, same context.
The agent answers publicly where it is safe to and moves anything personal into a DM.
No card, no trial timer. Set it up this afternoon.