https://thredo.ai/blog/ Notes on running customer support with an AI agent: what to automate, what to escalate, and what the platforms are about to change. en Tue, 11 Aug 2026 12:00:00 GMT https://thredo.ai/blog/answering-wismo-on-whatsapp-without-breaking-meta-rules.html https://thredo.ai/blog/answering-wismo-on-whatsapp-without-breaking-meta-rules.html Where-is-my-order is up to 40% of ecommerce support. Automating it on WhatsApp is allowed — but one rule in Meta's policy decides whether yours is. Tue, 11 Aug 2026 12:00:00 GMT https://thredo.ai/blog/black-friday-2026-support-costs.html https://thredo.ai/blog/black-friday-2026-support-costs.html WhatsApp service messages become billable on 1 October, eight weeks before Black Friday 2026. What that does to peak support, and what to change now. Tue, 11 Aug 2026 12:00:00 GMT https://thredo.ai/blog/connect-shopify-catalogue-to-ai-support-agent.html https://thredo.ai/blog/connect-shopify-catalogue-to-ai-support-agent.html What an agent needs to answer product and order questions accurately: the catalogue, the order lookup, and why those two need very different access. Tue, 11 Aug 2026 12:00:00 GMT https://thredo.ai/blog/returns-and-refunds-where-automation-should-stop.html https://thredo.ai/blog/returns-and-refunds-where-automation-should-stop.html About one in five online orders comes back. Some of that queue should be automated and some of it absolutely should not. The line is more useful than the tools. Tue, 11 Aug 2026 12:00:00 GMT https://thredo.ai/blog/whatsapp-service-messages-billable-october-2026.html https://thredo.ai/blog/whatsapp-service-messages-billable-october-2026.html From 1 October 2026 Meta charges for every reply inside the 24-hour window. What changes, what stays free, and what it costs a real store. Tue, 11 Aug 2026 12:00:00 GMT